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Nun können Sie das Paket an uns retournieren. Bitte beachten Sie, dass die Rücksendung der Bestellung auf Ihre eigenen Kosten erfolgt, da wir leider keine Portokosten erstatten können.

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erhalte ich die Erstattung für die retournierten Artikel?","tab_content":"

Sobald wir Ihren retournierten Artikel erhalten und geprüft haben, erhalten Sie den Kaufpreis innerhalb von 14 Tagen zurückerstattet. Wir überweisen Ihr Guthaben auf dasselbe Zahlungsmittel, dass für den Kauf der Produkte gewählt haben. Wenn Sie nur einen Teil Ihrer Bestellung retourniert haben, erhalten Sie von uns den entsprechenden Teilbetrag.

"},{"tab_title":"Wie gehe ich vor, wenn der Artikel während des Transports beschädigt wurde?","tab_content":"

Wenn Ihre Bestellung des Transports beschädigt wurde, dann gehen Sie bitte wie folgt vor:

• Verweigern Sie wenn möglich die Annahme und machen Sie umgehend beim Dienstleister (DHL oder GLS) eine Schadensmeldung. Verlangen Sie eine Bestätigung der Schadensmeldung und senden Sie uns bitte eine Kopie an unseren Kundendienst (sale@alpaca.ch).

• Konnten Sie die Annahme nicht verweigern, dann machen Sie bitte Fotos (mit Ihrem Smartphone) und senden Sie uns eine Mitteilung (Betreff: Schadensmeldung) und das Foto innerhalb von 14 Tagen an unseren Kundendienst.

• Der Kundendienst prüft Ihre Schadensmeldung bzw. Meldung und informiert Sie umgehend über das weitere Vorgehen.

"},{"tab_title":"Informationen zur Widerrufsbelehrung","tab_content":"

Widerrufsbelehrung

Widerrufsrecht
Sie haben das Recht, binnen 30 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt dreißig Tage ab dem Tag an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (APU KUNTUR GmbH, Romanshornerstrasse 115, 8280 Kreuzlingen, Schweiz, sale@alpaca.ch, Telefon: 071 552 52 62) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs

Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. Sie tragen die unmittelbaren Kosten der Rücksendung der Waren. Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.

Muster-Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

– An APU KUNTUR GmbH, Romanshornerstrasse 115, 8280 Kreuzlingen, Schweiz, sale@alpaca.ch

– Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden
Waren (*)/die Erbringung der folgenden Dienstleistung (*)

– Bestellt am (*)/erhalten am (*)

– Name des/der Verbraucher(s)

– Anschrift des/der Verbraucher(s)

– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)

– Datum

(*) Unzutreffendes streichen.

Besondere Hinweise
Wenn Sie diesen Vertrag durch ein Darlehen finanzieren und ihn später widerrufen, sind sie auch an den Darlehensvertrag nicht mehr gebunden, sofern beide Verträge eine wirtschaftliche Einheit bilden. Dies ist insbesondere dann anzunehmen, wenn wir gleichzeitig Ihr Darlehensgeber sind oder wenn sich Ihr Darlehensgeber im Hinblick auf die Finanzierung unserer Mitwirkung bedient. Wenn uns das Darlehen bei Wirksamwerden des Widerrufs bereits zugeflossen ist, tritt Ihr Darlehensgeber im Verhältnis zu Ihnen hinsichtlich der Rechtsfolgen des Widerrufs oder der Rückgabe in unsere Rechte und Pflichten aus dem finanzierten Vertrag ein. Letzteres gilt nicht, wenn der vorliegende Vertrag den Erwerb von Finanzinstrumenten (z.B. von Wertpapieren, Devisen oder Derivaten) zum Gegenstand hat.

Wollen Sie eine vertragliche Bindung so weitgehend wie möglich vermeiden, machen Sie von Ihrem Widerrufsrecht Gebrauch und widerrufen Sie zudem den Darlehensvertrag, wenn Ihnen auch dafür ein Widerrufsrecht zusteht.

"},{"tab_title":"Retourenschein downloaden","tab_content":"

Füllen Sie den Retourenschein aus und legen Sie diesen in das Paket. 
Retourenschein downloaden.

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