We offer you a wide range of secure payment options. We do not charge any fees for the different payment options. Below you will find further information on each payment method.

If you have any further questions, please contact our customer service.

Purchase on account

Purchase on account with instalment facility (POWERPAY)

Our external service provider, MF Group / POWERPAY, offers the payment method "purchase on account" as an external payment service provider. With the single invoice, you can easily pay for your online purchase by invoice. If you choose not to pay within the specified time frame, you will receive a monthly invoice from the MF Group with an order overview in the following month.

When the purchase contract is concluded, POWERPAY takes over the invoice claim that has arisen and handles the corresponding payment modalities. When purchasing on account, you also accept the POWERPAY GTC.

Credit card

Payment:

With us you can always pay safely with your credit card. We accept all credit cards from MasterCard, Visa, American Express, Discover and Diners. Your credit card will only be charged once your order has been shipped.

Refund:

If you return one or more items to us and we have received the goods, the corresponding value of the goods (excluding shipping costs) will be credited to the credit card originally charged.

High security when paying by credit card:

Your credit card details and personal data are transmitted according to the highest security standards. Through authentication according to the 3DS standard, we guarantee you a secure processing of the credit card transaction.

PostFinance

If you already have an account with PostFinance, you can pay either by e-finance or by PostFinance Card. You will find these payment options when you complete your order (step 4 Payment method).

Payment with E-Finance

After selecting this payment method, you can log in as usual with your E-Finance number and password.

Payment with PostFinance Card

You can easily register with your card number and ID number.
You can find further information on the PostFinance website.

PayPal

If you already have a PayPal account, you can select the payment method PayPal at the end of the order process in the payment methods (in step 4). Then you can log in to PayPal and make the payment.

Refund:

If you return one or more items, the corresponding order value (excluding shipping costs) will be refunded and credited to your PayPal account.

TWINT

At alpaca.ch you can pay quickly and securely with your smartphone. You do not have to enter a complicated card number. You pay in a few seconds with your smartphone via QR code.

How it works:

Please select the payment option "TWINT" at the end of the order process (step 4). After a few seconds a new page with a QR code will open. Now open the TWINT App and point the camera at the QR Code. For further information on how to pay with the TWINT App, please visit the TWINT website.

Sofort

The Sofort payment option is a direct transfer procedure of Sofort GmbH. It is an innovative payment method with a very high transaction security and works like a normal online transfer at your bank.

You can find further information on the website of Sofort GmbH.

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