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Votre satisfaction à l'égard de nos produits est très importante pour nous

Si le produit que vous avez acheté ne répond pas à vos attentes, nous nous ferons un plaisir de reprendre le ou les produits et de vous rembourser le prix d'achat dans les 14 jours suivant la réception de votre colis.Vous avez 14 jours pour nous renvoyer l'article.

 Légalement, le délai est de 14 jours, mais nous aimerions vous donner suffisamment de temps pour le retour. Vous trouverez ci-dessous de plus amples informations sur la politique d'annulation.

Veuillez noter que le retour de la commande se fait à vos propres frais.

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Vous pouvez déposer le colis dans les magasins de colis et les stations d'emballage de DHL ou GLS. Veuillez noter que le retour de la commande est à vos frais, car nous ne pouvons malheureusement pas vous rembourser les frais d'envoi.

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recevrai-je un remboursement pour les articles retournés ?","tab_content":"

Une fois que nous avons reçu et inspecté votre article retourné, vous serez remboursé du prix d'achat dans les 14 jours. Nous transférerons votre crédit sur le même mode de paiement que celui que vous avez utilisé pour acheter les produits. Si vous n'avez retourné qu'une partie de votre commande, nous vous rembourserons le montant partiel correspondant.

"},{"tab_title":"Que dois-je faire si l'article a été endommagé pendant le transport ?","tab_content":"

Si votre commande a été endommagée pendant le transport, veuillez procéder comme suit :

- Si possible, refusez l'acceptation et faites immédiatement un rapport de dommages au prestataire de services (DHL ou GLS). Demandez une confirmation de la déclaration de sinistre et envoyez-en une copie à notre service clientèle (sale@alpaca.ch).

- Si vous n'avez pas pu refuser l'acceptation, veuillez prendre des photos (avec votre smartphone) et nous envoyer un message (objet : rapport de dommages) et la photo à notre service clientèle dans les 14 jours.

- Le service clientèle vérifiera votre déclaration ou notification de dommage et vous informera immédiatement de la suite de la procédure.

"},{"tab_title":"Informations sur la rétractation","tab_content":"

Droit de rétractation
Vous avez le droit dans un délai de trente jours de vous rétracter du présent contrat sans donner de motif. Le délai de rétractation expire trente jours après le jour où vous-même, ou un tiers autre que le transporteur et désigné par vous, prend physiquement possession du dernier bien.

Pour exercer le droit de rétractation, vous devez nous notifier (APU KUNTUR GmbH, Romanshornerstrasse 115, 8280 Kreuzlingen, Schweiz, sale@alpaca.ch, numéro de téléphone : 071 552 52 62) votre décision de rétractation du présent contrat au moyen d’une déclaration dénuée d’ambiguïté (par exemple, lettre envoyée par la poste, fax ou e-mail). Vous pouvez utiliser le modèle de formulaire de rétractation mais ce n’est pas obligatoire.

Pour que le délai de rétractation soit respecté, il suffit que vous transmettiez votre communication relative à l’exercice du droit de rétractation avant l’expiration du délai de rétractation.

Effets de la rétractation

En cas de rétractation de votre part du présent contrat, nous vous rembourserons tous les paiements reçus de vous, y compris les frais de livraison (à l’exception des frais supplémentaires découlant du fait que vous avez choisi, le cas échéant, un mode de livraison autre que le mode moins coûteux de livraison standard proposé par nous) sans retard excessif et, en tout état de cause, au plus tard quatorze jours à compter du jour où nous sommes informés de votre décision de rétractation du présent contrat. Nous procéderons au remboursement en utilisant le même moyen de paiement que celui que vous aurez utilisé pour la transaction initiale, sauf si vous convenez expressément d’un moyen différent; en tout état de cause, ce remboursement n’occasionnera pas de frais pour vous. Nous pouvons différer le remboursement jusqu’à ce que nous ayons reçu le bien ou jusqu’à ce que vous ayez fourni une preuve d’expédition du bien, la date retenue étant celle du premier de ces faits.

Vous devrez renvoyer ou rendre le bien, à nous-mêmes sans retard excessif et, en tout état de cause, au plus tard quatorze jours après que vous nous aurez communiqué votre décision de rétractation du présent contrat. Ce délai est réputé respecté si vous renvoyez le bien avant l’expiration du délai de quatorze jours. Vous devrez prendre en charge les frais directs de renvoi du bien. Votre responsabilité n’est engagée qu’à l’égard de la dépréciation du bien résultant de manipulations autres que celles nécessaires pour établir la nature, les caractéristiques et le bon fonctionnement de ce bien.

Formulaire de rétractation

(Veuillez compléter et renvoyer le présent formulaire uniquement si vous souhaitez vous rétracter du contrat)

— À l’attention de APU KUNTUR GmbH, Romanshornerstrasse 115, Kreuzlingen, Schweiz, sale@alpaca.ch

— Je/Nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du
bien (*)/pour la prestation de service (*) ci-dessous

— Commandé le (*)/reçu le (*)

— Nom du (des) consommateur(s)

— Adresse du (des) consommateur(s)

— Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier)

— Date

(*) Rayez la mention inutile

À noter en cas de crédit

Si vous financez ce contrat à l'aide d'un crédit et que vous exercez par la suite votre droit de rétractation, vous ne serez alors plus lié par le contrat de crédit, dans la mesure où les deux contrats constituent une opération commerciale unique. Une opération commerciale unique est réputée exister lorsque le vendeur ou le prestataire de services finance lui-même le crédit ou, en cas de financement par un tiers, lorsque le prêteur recourt aux services du vendeur ou du prestataire pour la conclusion ou la préparation du contrat de crédit ou encore lorsque le contrat de crédit mentionne spécifiquement les biens ou les services concernés. Lorsque vous exercez votre droit de rétractation du contrat de vente, le contrat de crédit destiné à en assurer le financement est résilié de plein droit sans frais ni indemnité, à l'exception éventuellement des frais engagés pour l'ouverture du dossier de crédit.

"},{"tab_title":"Télécharger le bon de retour","tab_content":"

Remplissez le bordereau de retour et placez-le dans le paquet.

Vous pouvez également télécharger le document ici.

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