These general terms and conditions apply to all orders placed by customers through the Alpaca Onlineshop.

Our online shop is directed exclusively to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal entity or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

The purchase contract is concluded with APU KUNTUR GmbH:

Hafenstrasse 48
CH-8280 Kreuzlingen

Phone: 071 552 52 62

Company identification number (UID): CHE-114.546.429

The presentation of the products in the Alpaca online shop is not a legally binding offer, but an invitation to order. By clicking on the button "order subject to payment" the customer makes a binding order of the products listed on the order page.

Immediately after reception of the order the Alpaca Onlineshop confirms the order by e-mail. The contract of sale is concluded as soon as the Alpaca Online Shop confirms the dispatch of the goods by e-mail (order or dispatch confirmation) or at the latest when the goods are delivered.

The language(s) available for concluding the contract: German, English, French

The prices stated on the product page include the statutory value added tax and other price components and are quoted in Swiss Francs (CHF).

In addition to the stated product prices, shipping costs may also be incurred. The exact shipping costs will be displayed during the ordering process.

You will find more detailed information about possible shipping costs in the offers as well as in the information page about shipping costs here in the Alpaca online shop.

The delivery will be made to Switzerland and the Principality of Liechtenstein.

If not all ordered products are in stock, the Alpaca Onlineshop is entitled to partial deliveries. The subsequent delivery is free of charge for the customer.

Should the delivery of the goods fail through the fault of the customer despite three attempts to deliver, the Alpaca Onlineshop can withdraw from the contract. Any payments made will be refunded immediately.

As a customer, you also have the possibility to pick up the goods free of shipping costs at the following location:
Industriestrasse 26
8404 Winterthur

You can choose between the following payment methods:

Credit/debit card

When you place your order you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.


During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimise with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Sofort by klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount by Sofort, you must have a bank account that is activated for online banking, prove your identity accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited. 

Purchase on account

In the case of purchase on account, the amount invoiced must be paid to the account of our external partner, the MF Group, St. Gallen [], as stated on the invoice form, by the due date at the latest. The payment method purchase on account does not apply to all offers, and is subject, among other things, to a successful credit check by the MF Group. If the client is permitted to purchase on account for certain offers after checking his creditworthiness, the payment will be processed in collaboration with the MF Group, which will take over the merchant's invoice claim after conclusion of the purchase contract. The Alpaca Online Shop shall remain responsible for general customer enquiries (e.g. concerning the goods, delivery time, dispatch), returns, complaints, declarations of revocation and consignments or credit notes even in the case of purchase on account via the MF Group.

PostFinance Card

You pay conveniently by PostFinance Card

PostFinance e-finance

You will be redirected to your bank's online banking page, where you can approve the payment.


You pay via TWINT App on your mobile phone.

The goods remain the property of Alpaca Onlineshop until full payment is received. Before the transfer of ownership it is not allowed to pledge, transfer by way of security, process or transform the goods without the agreement of Alpaca Onlineshop.


You have the right to revoke this contract within thirty days without giving reasons.

The withdrawal period is thirty days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (, Retouren, Industriestasse 26, 8404 Winterthur, Tel. 071 552 52 62, Email by means of a clear statement (e.g. a letter or email sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


If you cancel this Agreement, we shall refund to you all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. Please do not return the goods to us carriage forward.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.


If you wish to cancel the contract, please fill in the form below and send it by post or e-mail to:
Industriestrasse 26
8404 Winterthur


"I/we (*) hereby revoke the contract concluded by me/us (*)
for the purchase of the following goods (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (in case of paper notification)
(*)Delete as appropriate.

The statutory law on liability for defects shall apply.

The Alpaca online shop provides warranty by eliminating defects. This is done at the choice of Alpaca Onlineshop by supplementary performance, namely removal of a defect (rectification) or delivery of a defect-free item (replacement).

If the supplementary performance fails, the customer is entitled to withdraw from the contract. This does not apply to minor defects. A right of the customer to a reduction in price is excluded.

If you have any questions, please contact our customer service: You can reach us for questions, complaints and objections on workdays from 9:00 to 17:00 on telephone number 071 552 52 62 and by e-mail to

In the event of breach of material contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability is limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must be typically expected. Otherwise, claims for damages are excluded.

Should any provision of these general terms and conditions be invalid, the rest of the contract shall remain valid. Instead of the ineffective provision, the relevant statutory provisions shall apply.